Although the web hosting service offered by the different companies is more or less identical, each provider has got their own platform with its own modifications and different ways to accomplish specific tasks. That’s why, an information-laden knowledge base would be very useful both for persons with no past experience and for technically skilled individuals who will ultimately find out how particular operations are carried out, but will lose time in the process. The purpose of such a knowledge base is to help make the hosting service fast and easy to use, sparing users plenty of time and efforts. The end result is more contented customers, since they can easily find the info they wish, and considerably less work for the client support engineers, because usually the majority of the queries and problems that customers have are already described in the knowledge base. Given that the articles are adequately written and encompass more topics, you’ll be able to find out more not only about your account, but also about the hosting service as a whole.
Extensive Online Documentation in Hosting
Our hosting packages include a detailed knowledge base where you can find information on all the obstacles that you might bump into and their solutions. You can learn how to set up and administer a mailing list, how to use an .htaccess configuration file, or how to continue in case the settings of your email client are accurate, but you’re unable to send emails, for instance. We have done our absolute best to be as comprehensive as possible and to encompass all the available options so as to help you save time and energy and to offer you different solutions for each and every problem. The knowledge base includes educative articles too – both generic ones about the web hosting service as a whole, and more specific ones, which will acquaint you with the functions and features of the Hepsia Control Panel. You can find articles that are dedicated to particular functions and features in every section of the Control Panel, whereas if you would like to browse through the whole article collection, you should go to the Help section.
Extensive Online Documentation in Semi-dedicated Servers
Our company’s semi-dedicated servers include a comprehensive article archive where you can find any info that you might require about our hosting services or about the Hepsia Control Panel that we are using. We have compiled it on the basis of the feedback that we’ve assembled from our customers through the years and, hence, our articles touch upon particular problems that you might confront and propose the very best way to correct them, for example receiving a 500 Internal Server Error message or being unable to send emails from your desktop PC although you have the correct SMTP settings. The articles are available in each section of the Control Panel and you can consult them whenever you wish. They can help you enhance your knowledge not only about our services, but also about the hosting field as a whole, as they offer detailed guidelines and general info such as what file access permissions or cron jobs are.