24/7 Customer Support
Why is the provision of a good customer support service vital on today?s Internet hosting market? Which are the regular customer support channels?
The availability of the customer and tech support that a hosting company provides can tell you a lot about the services that they offer as well. If you're allowed to use only email messages and / or tickets, you have most probably discovered a reseller not the web hosting supplier. If this is the case, you'll probably have to wait for several days in order to have a problem resolved as your reseller may not be checking their communication regularly or they may have to contact the true website hosting company for further help. When the provider can provide several options for communication with fast response time that are available anytime, they are most likely the top provider, not just a reseller. Therefore you'll receive timely assistance and excellent support since they'll have immediate access to the servers where your account will be created. No matter what the issue - sales or technical, it is always much better to have the option to communicate with your web hosting company directly using your favourite method of communication.
24/7 Customer Support in Hosting
The customer and tech support services for our hosting
plans are round-the-clock, therefore you can forget all about waiting for a couple of days in order to receive assistance. If you aren't our client yet, you can phone us, chat with a representative or send an e-mail message. In case you already have an account, you'll be able to open a support ticket in addition to the other three ways of contact. You are able to pick the best way to contact us depending on what your location is or what equipment you're using. We will assist you for almost any webhosting-related query that you may have or problem that you may encounter and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming problems you could open a ticket, but even in such a case the max reply time will never exceed 1 hour.
24/7 Customer Support in Semi-dedicated Servers
You are able to try our support services even before you buy a semi-dedicated server
account from us since we have phone and live chat support for billing, pre-sales and general questions. Our agents will assist you to pick the best plan or offer you information about our servers, in order to verify whether the system requirements for your websites are met. If you're an existing client, you will also be able to contact us via email or through our ticketing system, that is accessible from the Hepsia hosting Control Panel. We warrant that any time you employ any of these 2 ways of communication, you'll get an answer within less than one hour and that’s 24/7, including weekends and official holidays. In case you've used the website hosting services of other suppliers, even big ones, you are able to compare the response time considering that it ordinarily takes a whole day for them to take care of a support ticket.
24/7 Customer Support in VPS Servers
Every single VPS server
plan that we provide comes with 24/7 customer and technical support, which means that if you encounter any trouble with the pre-installed software on the machine or you have any pre-sales or general questions, you're able to get in touch with us anytime, even holidays and weekends. For your convenience, we supply different means of communication - telephone support with several local numbers around the globe, live chat, e-mail messages plus a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated tech issues as it'll be easier to keep track of what is going on. The maximum guaranteed reply time for all the emails and tickets is sixty minutes, yet it hardly ever takes that long to get support. In case you obtain the Managed Services upgrade that we supply, our admins will also support you with any third-party software difficulties.
24/7 Customer Support in Dedicated Servers
With a 1 hour maximum response time warranty, you will take advantage of extremely fast support when you obtain a dedicated server
from our company. Our customer and technical support crews are accessible 24/7/365, therefore when you open a ticket from your billing account or you send an email message regarding any issue with your server or the pre-installed software on it at any time of the day, you'll receive an answer within 1 hour, even during holidays. Our ticketing system is the more suitable option when the matter involved needs a longer period of time to be resolved or if it has to be sent to our admins, since it is far more convenient to monitor the communication sent on both sides. For common, billing and sales issues/inquiries, you're able to call us or talk to a live agent via our chat service. In case you include the Managed Services upgrade to your server plan, our admins will also support you with third-party software installation as well as troubleshooting and just like the standard support, this service is available 24/7 as well.