A ticketing system is the most widely used communication medium that web hosting companies offer to their clients. It’s typically part of the billing account and is the fastest way to tackle an issue that takes some time to examine or that needs to be forwarded to a server admin. Thus, all comments provided by either party will be kept in the same location in the event that someone else needs to work on the given issue and the info in the ticket will be accessible to all parties. The disadvantage of using a ticketing system with most web hosting platforms is that it is not included in the web hosting Control Panel, which goes to say that you’ll need to log in and out of no less than two accounts in order to accomplish a specific task or to contact the hosting company’s customer service staff. If you would like to administer a number of domain names and each one is hosted in a different account, you’ll need to use an even larger number of accounts at the same time. Also, it might take a significant amount of time for the hosting provider to process your ticket requests.
Integrated Ticketing System in Hosting
The ticketing system that we are using for our hosting plans isn’t separate from the web hosting account. It’s part of our all-in-one Hepsia Control Panel and you’ll be able to access it whenever you want with just several clicks, without the need to log out of your web hosting account. The ticketing system features a quick-search field, so you can trace virtually any trouble ticket that you have sent in the past, if needed. Additionally, you can see knowledge base articles that belong to various problem categories, which you can pick, so you can learn how to deal with a particular issue even before you open a ticket. The response time is maximum one hour, which goes to say that you can get prompt assistance at any particular moment and if our technical support staff recommends that you should do something inside your account, you can do it immediately without needing to leave the Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
In case you’ve got a semi-dedicated server account with our company and you’d like to contact our technical support team representatives, you will be able to post a trouble ticket straight from your Hepsia Control Panel instead of going through an entirely different support platform as you’ll need to do with the vast majority of web hosting providers on the market. Our integrated ticketing system will permit you to open a new ticket without hassle and to go through older tickets using an intelligent search filter. Also, you will be able to check the applicable knowledgebase articles that our system will offer you depending on the problem category that you select for your new ticket. You can do all the aforementioned procedures without logging out of your Control Panel at any time, which goes to say that if you run into any problem or have an inquiry, you can contact our support engineers and resolve the particular issue in no more than one hour through one single support platform.