A ticketing system is the most widely used communication medium that web hosting companies offer to their clients. It’s typically part of the billing account and is the fastest way to tackle an issue that takes some time to examine or that needs to be forwarded to a server admin. Thus, all comments provided by either party will be kept in the same location in the event that someone else needs to work on the given issue and the info in the ticket will be accessible to all parties. The disadvantage of using a ticketing system with most web hosting platforms is that it is not included in the web hosting Control Panel, which goes to say that you’ll need to log in and out of no less than two accounts in order to accomplish a specific task or to contact the hosting company’s customer service staff. If you would like to administer a number of domain names and each one is hosted in a different account, you’ll need to use an even larger number of accounts at the same time. Also, it might take a significant amount of time for the hosting provider to process your ticket requests.