When your hosting company supplies live chat support, you'll be able to talk to a representative in real-time and find out helpful info or get a problem resolved in a timely manner. The basic advantage of using chat rather than calling to talk to a live person is that you need just a computer with access to the world wide web, so you won't pay any charges in case you're in another state or country. What's more, it is quicker to copy and paste info like domain names, usernames or error messages i.e. details that are sometimes hard to provide to the other side over the phone. The live chat is also a quicker solution to contact the website hosting company's support team in comparison to using a ticketing system. Last, but not least, if some problem requires a little more time to be resolved, you can do something else entirely while you wait for support on the live chat, so that you will not waste time - something that is impossible when you're on the telephone.