When your hosting company supplies live chat support, you'll be able to talk to a representative in real-time and find out helpful info or get a problem resolved in a timely manner. The basic advantage of using chat rather than calling to talk to a live person is that you need just a computer with access to the world wide web, so you won't pay any charges in case you're in another state or country. What's more, it is quicker to copy and paste info like domain names, usernames or error messages i.e. details that are sometimes hard to provide to the other side over the phone. The live chat is also a quicker solution to contact the website hosting company's support team in comparison to using a ticketing system. Last, but not least, if some problem requires a little more time to be resolved, you can do something else entirely while you wait for support on the live chat, so that you will not waste time - something that is impossible when you're on the telephone.
Live Chat Support in Hosting
As a part of the support services that we supply for all our hosting plans, we now have live chat support which is available all the time, even on holidays. You can contact us regardless of whether you already own an account or not, as we can help you with all sorts of things, ranging from providing you with general info on our solutions if you aren't a customer yet and you're thinking about obtaining one of the plans, to assisting you with setting up an email account in an e-mail client. A part of the issues are more complex and time-consuming, so you'll need to take advantage of the ticketing system that is built-in the Hepsia website hosting Control Panel, but we can save you time and assist you in real time on our live chat for various things.
Live Chat Support in Semi-dedicated Servers
When you use the live chat support service that we supply with all of our semi-dedicated plans, you'll be able to get the answers for any questions you have or have various problems taken care of rapidly. The chat service is available each and every day, thus you can speak with a representative even on weekends and holidays. If you are not sure which plan would be better for your sites or if our cutting-edge cloud hosting platform matches some system requirements, you may join our live chat before buying anything. In case you're an existing customer, you will be able to get more info about billing issues, account settings as well as various common tech problems you may experience, let's say when you cannot set up an e-mail account in a client on your computer. Our live chat can save you a considerable amount of time regardless where you are or when you contact us.