One-Hour Response Guarantee
Would you like to know more about the 1-hour response time guarantee and how you may take advantage of it in your capacity as customer?
If you ever experience a problem with your site and are unable to rectify it yourself, ask the hosting company’s tech support team to assist you to get the website back online. A fast resolution would be the perfect scenario, but many companies reply within 24 hours and even more, all the more so if you are working with a hosting reseller. Even if the problem can be fixed without much difficulty, your site may not work satisfactorily or may not be reachable at all for a long time period, so you may lose prospective customers since it is quite unlikely that anybody would be happy to revisit a faulty site. This is why, you ought to make sure not only that you can reach your hosting company, but also that they can respond and assist you in a well-timed manner. If an app update doesn’t go as planned or you delete something unintentionally, for example, the site should be fixed swiftly in order to avoid long downtime.
One-Hour Response Guarantee in Hosting
With a hosting
from us, you can just forget about waiting around for hours and hours, or even all day, to receive a response to a support ticket or an email. Irrespective of when you contact us, we’ll lend you a hand within only one hour with any pre-sales or technical enquiries that you may have. The fact is, our actual reaction time hardly ever exceeds twenty-thirty minutes. As we’re at your disposal around the clock, you will always receive assistance in a well-timed fashion and we are aware of precisely how critical that is in the online world. Soon after you contact us, we will respond to your queries. If you face any technical challenge, we will resolve it on your behalf, or we’ll supply you with all the needed information if there’s something that you need to do on your end.
One-Hour Response Guarantee in Semi-dedicated Servers
We promise that if you open a ticket from your hosting Control Panel or write an email regarding your semi-dedicated server
, you’ll have a reply within maximum sixty minutes. You can touch base with us whenever you need with regard to technical, billing or general issues and since we’re working 365 days a year, you will invariably obtain help in a timely manner. Based on the particular question or issue, we’ll supply you with more info, eliminate the obstacle if it has been caused by something that is within our reach or inform you what actions to take if you have to tweak a certain setting for a software application that we do not have access to. You can just forget about waiting for a whole day for every single answer. The fact is, in the majority of cases we respond to tickets and emails within twenty-twenty five minutes max.