Find out what web hosting providers mean when they say "phone support".
You'll find plenty of hosting providers available, still the majority of them are resellers that have restricted resources, especially in terms of support. One of the ways to distinguish them is the option to get in touch with the company by phone. The type of support that you'll receive via this way of communication may vary based on the supplier - several of them offer professional phone support, many others offer general and customer support only as some issues are more time-consuming and it is easier to be resolved with a ticket, especially if the issue has to be escalated. Nonetheless, it's good to find that you can contact your web hosting supplier since there are various small-scale problems which can be managed efficiently and in a timely manner through a phone call, not mentioning that you'll be able to get more info about the services before you become a customer.
Phone Support in Hosting
We believe that having the option to communicate with a live representative is rather important, so we have 3 support lines globally (Australia, USA and UK) and you will be able to get in touch with us over the phone for 14 hours every day. In case you consider obtaining one of our hosting plans
, for instance, you are able to call us and find more about our services before you order so as to be sure that we do meet all the system requirements for your websites. After the order, you'll be able to contact us about all the sales and billing issues you may experience, or get any type of general or basic tech information you need. We have tried to find the perfect balance between phone and ticket support, so for strictly technical issues you have to use the ticketing system, that will help you track the communication along with any new developments in the resolution of your issue.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day telephone support, you can be sure that there will always be somebody to help you when you have any queries about the semi-dedicated server
plans that we provide. Whether you'd like to know more about our packages, you have a billing issue or some general issue, you can give us a call. Despite the fact that some more complex issues could require a ticket so as to give some time to our technical support crew to analyze, we will help you with various technical questions over the phone as well, saving you precious time and efforts. As we have data centers on 3 continents - in the USA, the United Kingdom and Australia, we have local phone lines in all of these countries as well. If you are in another country, we also have an international number where you can reach us.