Tech Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Response Guarantee

  • Every single help request you submit to us will be attended to within maximum 1 hour. In case your support ticket or e–mail calls for further assistance from a system administrator, we’ll forward it and leave a note to notify you that your case is being worked on. If you make use of our Managed Servers package, all of the server administration services included there will be performed at a time of your liking.

  • Top quality support service

  • A Topflight Support Service

  • We will be available to you 24–7 to answer any questions that you may have related to our Website Control Panel or any of the apps that we have preinstalled for you on the dedicated hosting server. In case you also need help with server management procedures, examine our Managed Servers package, which includes backup disk storage space, Operating System updates every week, server monitoring and restarting services, plus software installation and troubleshooting procedures.

  • Intuitive help center

  • An Easy–to–Navigate Help Area

  • Our Website Control Panel has been preinstalled for every dedicated web hosting plan. Among its features is a very convenient integrated knowledgebase that will guide you step by step on how to use it. The majority of instructional articles also video versions which show all the actions that you can perform in a very illustrative way. You can find the educational articles and the video tutorials in the top right corner of each section of the Website Control Panel.