1 hour ticket response
Fast assistance is our key objective and that is the reason why we’ve got a team of qualified techs who are eager to provide a prompt reply to any question that you may have. Just submit your customer support ticket from the Website Control Panel and we will respond within one hour at the latest. In fact, we work hard and aim for a 20–minute client support ticket response time.
A Top–Class Client Support Service
Our tech support engineers possess extensive experience in the hosting plans market and are accomplished enough to offer a rapid solution to your problem. If, however, the case at hand is not within the competence of a customer service technician, the trouble ticket will be sent to a developer or admin for additional investigation.
An Easy–to–Navigate Help Center
To help you get a quick suggestion on how to use a given feature, we have incorporated a truly user–friendly Help section in our Website Control Panel. You can search through an immense collection of web hosting account administration articles and website administration articles, examine the F.A.Q. library or watch our educational video tutorials.