Help and Support Channels

  • 1 hour ticket response time

  • A one hour Ticket Response Guarantee

  • Each ticket you submit to our customer help and support team will be handled in less than 60 mins. The standard problems shall be replied to asap. Yet, if the service question you have sent requires aid from a trained admin technician, we are going to forward the ticket to him and will let you know about the postponement.

  • Top quality support service

  • Top–quality Customer Assistance Service

  • We will be on–line for you 24x7x365 to offer you help and technical support and to help you with any problem that you may have when administering your virtual server. We can easily assist you with all pre–configured applications, like your OS, server management panel (depending on the VPS type) and the Website Control Panel created 100% by us.

  • Intuitive help center

  • An Informative Help Section

  • An in–depth and consistently updated article base is built into our in–house built Website Control Panel. It offers quick tips about how to execute all the necessary website managing duties. The Help zone provides exhaustive how–to articles and reviews and step by step video courses. You can gain access to the Help section by hitting the Help or Video buttons in the upper right part of each Control Panel section.